Hundreds Return and Exchange Gifts at Bay Park Square Mall Shopko

ASHWAUBENON, Wis. (WFRV) – By December 26, Santa Claus has came and went, but that doesn't mean the Christmas shopping season is over.

At Shopko in Ashwaubenon's Bay Park Square Mall, hundreds of shoppers were returning and exchanging their unwanted Christmas gifts, on what some experts believe will be the biggest day of the year for returns.

While it wasn't jam-packed at Shopko, the customer line was steadily occupied for most of the afternoon and evening hours – enough to fill a half dozen shopping carts with returned items by the day's end.

Shopko's customer service team said it was a pretty even balance of both returns and exchanges.

“Either they’re trying to exchange it because it wasn’t the right size, they didn’t like it, or it’s a toy and it didn’t work," said Miranda Lanser, Customer Service Specialist for Shopko.

Local 5 spoke with several customers returning items, including Jenny Jones of Green Bay, who was returning a FoodSaver vaccum sealing machine she'd bought her daughter, only to discover she wouldn't be able to use it.

 “I thought it would be a good idea for her to buy in bulk, and save some money, but the problem is she doesn’t have room for it," Jones told Local 5. 

"She didn’t tell me that until today, because she didn’t want to hurt my feelings," she added, laughing.

The National Retail Federation predicts that 17% of American consumers will return or exchange an unwanted Christmas gift this holiday season, and Jones has a theory as to why that may be.

"The buyer's probably buying something they think that that person would like, because they would like it for (themselves)," she said, with a laugh.

If you plan to return a gift this holiday season, be sure to keep the original packaging, research the store's return policy beforehand, and bring your receipt and a photo ID.

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